OrchestraCMS for Media and Communications Industry

Media & Communications

Connecting the Customer in a Wireless World

Disruptive technologies such as the cloud, streaming and mobile devices have completely revolutionized the media and communications industry. Not only has production, storage, and delivery turned digital, access and consumption of content has also fundamentally changed. Customers are consuming media across multiple channels, devices and social networks. And yet, every customer expects a compelling, personalized experience.

Connect your customers to the content that is most relevant to them, regardless of what device or channel they choose to consume it on. Improve the customer experience and satisfaction with a truly omni-channel experience powered by OrchestraCMS - the only digital experience platform built natively on Salesforce.

Use Cases

With OrchestraCMS and Salesforce, leverage powerful business data to target and personalize the right content, to the right person, at the right time — on any channel or device.


Few industries are experiencing as much disruption and opportunity as the media and entertainment industry. In order to win in this new digital economy, media companies need to drive contextual, relevant experiences for their customers — anywhere, anytime.

Leverage the full power of the cloud and put the power back in the hands of your customers with a personalized, targetted experience - all from a single, unified platform.


Whether you’re upgrading network technology or rolling out new products and services, your customers expect more than uninterrupted service; they want a better customer experience, personalized communication and higher levels of transparency and access to their providers.

Engage your customers no matter where they are with content that is contextually relevant to their preferred products, services and interests in real time — across any channel or device.

“As carriers seek to remain competitive, operations is one area that is ripe for improvement. Many telecoms still rely heavily on manual processes; the availability of new technologies and innovations may make 2017 the year of digital transformation for carriers in both in the US and globally.” - Deloitte Digital, 2017



Delivering Content in Context to Drive Business Results

Content is at the center of every organization's digital transformation. Driven by the expectations of customers, partners and employees, every experience must be seamless, personal and dynamic across every device.

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